The short version: Water Heater Repairer is a free referral service. When you call, we collect what we need to connect you with an independent local contractor, we share your details with the contractor we route you to, and we do not sell your personal information. You can ask us to access, correct, or delete your information at any time by calling +1-877-637-9008.
This Privacy Policy explains what information Water Heater Repairer ("we," "us," or "our") collects when you visit this website or call the phone number shown on it, how that information is used and shared, and the choices you have. By using this website or calling us, you agree to the practices described here.
1. Who We Are
Water Heater Repairer operates a free referral and call-routing service. We do not perform water damage repair, restoration, plumbing, mold remediation, or any other construction work ourselves. When you call, your call is connected to an independent, third-party service contractor in or near your area. Those contractors are separate businesses and are not our employees or agents.
2. Information We Collect
Information you give us
When you call, you may tell us or the contractor your name, phone number, the address of the affected property, a description of the problem, your availability, and whether an insurance claim is involved. You decide what to share; we only ask for what is needed to route your request.
Information collected automatically during calls
- The phone number you are calling from (caller ID) and the number you dialed.
- The date, time, and duration of the call.
- Approximate location derived from your area code or the page you called from, used to find a nearby contractor.
- Call recordings, where permitted by law. See Section 5.
Information collected automatically on this website
- Device and browser information, such as browser type, operating system, and screen size.
- Your IP address and the general location it indicates.
- Pages you view, links you click, the referring page or search term, and the time of your visit.
- Information from cookies, pixels, and similar technologies. See Section 6.
We do not ask for, and you should never give us, your Social Security number, bank account numbers, or payment card numbers. We do not collect payment for any work.
3. How We Use Your Information
- To answer and route your call to an available independent contractor near the affected property.
- To confirm that a call was connected and to resolve problems with a referral.
- To review call quality and train the people who answer calls.
- To measure which pages and advertisements lead to calls, and to improve this website.
- To detect and prevent fraud, spam calls, and misuse of the service.
- To comply with legal obligations and respond to lawful requests.
4. How We Share Your Information
- With the independent contractor we connect you to. Sharing your contact details and a description of your problem with a contractor is the core of the service. Once a contractor has your information, its handling of that information is governed by the contractor's own privacy practices, not this policy.
- With service providers. We use vendors for call tracking, telephony, call recording, website hosting, and analytics. They process information on our behalf and only as needed to provide those services.
- With advertising and measurement partners. We may share limited information, such as the fact that a call occurred and how long it lasted, to measure advertising performance.
- For legal reasons. We may disclose information to comply with law, a subpoena or court order, or to protect the rights, property, or safety of our users, contractors, or others.
- In a business transfer. If Water Heater Repairer is involved in a merger, sale, or reorganization, information may be transferred as part of that transaction, subject to this policy.
We do not sell your personal information for money. If our use of advertising cookies or measurement tools is considered a "sale" or "sharing" of personal information under a privacy law that applies to you, you can opt out as described in Section 7.
5. Call Recording and Monitoring
Calls to and through Water Heater Repairer may be recorded and monitored for quality assurance, training, dispute resolution, and fraud prevention. Where the law requires it, you will hear a notice at the start of the call, and by continuing the call you consent to the recording. If you do not want your call recorded, you may end the call at any time. Recordings are kept only as long as reasonably needed for these purposes.
6. Cookies and Similar Technologies
This website uses cookies and similar technologies to keep the site working, understand how visitors use it, and measure which advertising leads to calls. You can block or delete cookies in your browser settings; the site will still work, though some measurement will not. Where required by law, we honor browser-based opt-out signals such as Global Privacy Control.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- Know what personal information we have collected about you and how it is used.
- Get a copy of your personal information.
- Correct inaccurate personal information.
- Delete personal information we hold about you, subject to legal exceptions.
- Opt out of the sale or sharing of personal information and of targeted advertising.
- Appeal our decision if we decline your request.
To make a request, call +1-877-637-9008 and tell the representative you are making a privacy request. We will verify your identity using information we already have, such as the phone number you called from, before acting on the request. You may use an authorized agent where the law allows; we may ask for proof of the agent's authority. We will not treat you differently for exercising your privacy rights.
8. How Long We Keep Information
We keep call records and related information only as long as needed to provide the service, resolve disputes, maintain business and tax records, and meet legal obligations. When information is no longer needed, we delete it or de-identify it.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, so we cannot promise that information will never be accessed without authorization. If we learn of a breach that affects you, we will notify you as required by law.
10. Children's Privacy
This website and service are intended for adults who are responsible for a property. They are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, call +1-877-637-9008 and we will delete it.
11. Phone and Text Communications
We do not make marketing calls or send marketing text messages to you unless you have given the consent required by law. Our telephone communications practices, including the Telephone Consumer Protection Act (TCPA) disclosure, are described in our Terms of Service.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will take reasonable steps to make it clear on this website.
13. Contact Us
Questions about this policy or a privacy request? Call +1-877-637-9008 and ask for help with a privacy matter.
